More about the casinoscore Help Center
Starting out with online gaming raises a lot of questions — how do I deposit? Are bonuses real? What do I do if I forget my password? The casinoscore Help Center was built to answer all of these.
Our support team communicates entirely in Bangla. Whether you're in Dhaka, Chattogram, Sylhet, or Rajshahi, help is always available in your language — no English required, no awkwardness.
What should I do if I can't log in?
Forgetting your password is the most common issue. On the login page, click the "Forgot Password?" link. Enter your registered mobile number to receive an OTP, then set a new password. The whole process takes under two minutes.
If you've changed your mobile number or aren't receiving the OTP, contact us directly via live chat. Your account can be recovered by verifying your identity with your National ID.
My deposit didn't go through — what should I do?
Occasionally, deposits may be delayed due to technical reasons. If money has been deducted from Mobile Pay or Nagad but hasn't appeared in your account, wait 15–20 minutes first. If it still hasn't arrived, contact live chat with your transaction ID or reference number — issues are usually resolved within 1 hour.
When contacting support, have the following details ready: payment date and time, amount, payment method, and transaction ID. Providing this information upfront helps resolve issues faster.
Bonus not showing in your account?
Bonuses come with certain conditions. For the welcome bonus, make sure your KYC is complete and that it's your first deposit. Reload bonuses require a deposit within a specific time window. If you've met all the conditions and still haven't received your bonus, contact our support team — they'll credit it manually.
Casinoscore's bonus policy is straightforward — no hidden traps. That said, wagering requirements do apply, and attempting to withdraw before meeting them will result in the bonus being cancelled. For full details, Bonus Page See.
Having trouble with the mobile app?
App not opening or crashing? Start by restarting your phone and clearing the app cache. On Android, go to Settings → Apps → CasinoScore → Clear Cache. If the problem persists, uninstall the app and Download Page and reinstall it fresh.
If you're an iOS user and can't install the app, visit the site on your mobile browser and use the "Add to Home Screen" option — it works almost exactly like a native app.
What to do if your account is blocked or suspended
Accounts may sometimes be temporarily restricted for security reasons or if identity verification hasn't been completed. There's no need to panic if this happens.
Email us directly at support@casinoscore.wine with "Account Suspension" in the subject line. Include your registered mobile number and national ID number. Accounts are typically reviewed and reactivated within 24 hours.
However, suspensions resulting from multiple accounts, bonus abuse, or fraud may be permanent. Follow casinoscore's Terms & Conditions and you'll never run into this issue.
Responsible Gaming Support
If you feel like you're losing control over your gambling, casinoscore offers several tools to help. You can set daily, weekly, or monthly deposit limits, and self-exclude for a set period if needed. To learn more about these options, Responsible Gaming Visit the page.
